Safety Is A Top Priority
We kindly ask that we all work together to practice social distancing throughout the property. Please refrain from congregating in groups.
Please wash hands frequently for a minimum of 20 seconds. All team members are committed to the same practice. Hand sanitizing stations will be available throughout the property.
Clean & Sanitize
We are frequently sanitizing and cleaning all high-touch surfaces. The frequency of cleaning and disinfecting has been increased in all public spaces with an emphasis on frequent contact surfaces and high touch items.
Everyone is required to wear face masks that cover their nose and mouth.
Creating an environment that is safe for our valued Guests and Team Members is a priority for our company. To that end, we have developed and implemented a comprehensive health and safety program across all of our properties. Designed to comply with applicable federal, state and local guidelines, our procedures focus on the Guest experience and Team Member interaction.
Our Team Members have received mandatory comprehensive initial and ongoing training on proper safety, social distancing, hand washing, cleaning, and disinfecting protocol, including proper usage of Personal Protective Equipment (PPE).
We are working closely with public health officials and adhering to guidelines set forth by the World Health Organization, Centers for Disease Control, and the US Environmental Protection Agency to take our already stringent safety and cleaning standards to the highest level.
Q: Has Tropicana Evansville Casino re-opened?
Yes. Tropicana Evansville Casino and The Deli reopened on Monday, June 15.
Tropicana Hotel and The Brew Brothers Tap House reopened on Thursday, June 18.
The Tap House will be operating under a modified schedule and will be open Wednesday through Sunday.
Cavanaugh’s On The River Steakhouse will be operating under a modified schedule and will be open every Thursday, Friday and Saturday.
Le Merigot Hotel and The Kitchen Buffet will remain temporarily closed.
Q: Where can I go to get current property information?
Your best resource is www.TropEvansville.com.
Q: What precautions have you taken to keep Employees and Guests safe?
As of 8AM CST on Thursday, July 2, 2020, all guests will be required to wear masks that cover their nose and mouth. Please visitwww.caesars.com for ERI’s Health & Safety Guidelines.
Q: Are masks required at Tropicana Evansville?
Yes, to ensure the safety of our guests, Eldorado Resorts, Inc. implemented a company-wide policy on July 2nd, requiring all team members, guests, vendors and suppliers to wear a mask while on property except while eating or drinking.
Q: Will you supply a mask if I don’t have one?
Yes, complimentary masks will be provided to any guest that needs one. Simply stop by the casino entrance or the hotel entrance and front desk at Tropicana Evansville and we’d be happy to supply you with one.
Q: Where are masks required?
Face masks are required everywhere on property with the exception of while eating or drinking. Also, where permitted, when guests are smoking masks are allowed to be pulled down.
Q: Will Platinum and Black Tier Guests have a priority line available at the Casino entrance?
Yes, there is a designated line for Platinum and Black Tier players at the Casino entrance.
Q: Is William Hill Sports Book open?
Yes. William Hill Sports Book is open daily from 11AM – 7PM CT.
Q: When will the Poker Room Reopen?
Our Poker Room will temporarily remain closed. You will find the non-smoking slot section has been temporarily extended into the Poker Room for more smoke-free gaming.
Q: Will Valet and Scooter Rental be available when you reopen?
Valet and Scooter rental will temporarily remain closed.
Q: If I received Free Play and Comp Offers prior to the casino’s closure on March 16, 2020, are they still valid?
Your Free Play and COMP offers are valid only during the dates noted on offers. If offers expired during the closure, that specific offer will not be valid.
Q: Will you accept expired TITO tickets when you reopen?
Yes, tickets will be accepted through August 15, 2020
Q: Did our Trop Dollars and Comp Dollars expire while closed?
No, Trop Dollars and Comp Dollars have not expired and will not be expired until September 1, 2020 at the earliest.
Q: What is going to happen to my TA Tier status and benefits?
2020 Tier Status and benefits will be extended through December 31, 2021 and we have made each status easier to earn.
- Copper: Now 400 Tier Points (was 500 Tier Points)
- Gold: Now 4,000 Tier Points (was 5,000 Tier Points
- Platinum: Now 20,000 Tier Points (was 25,000 Tier Points)
- Black: Now 80,000 Tier Points (was 100,000 Tier Points)
Q: What’s going to happen with events and promotions that were scheduled during the closure?
Some events and promotions will be extended or rescheduled. Some events that were scheduled during the closure are cancelled and will not be rescheduled. Watch your direct mail, email and social media for information.
Q: Are your Hotels open?
Tropicana Evansville Hotel is currently open and is accepting reservations.
Le Merigot Hotel will remain temporarily closed.
Q: Are your Hotel Fitness Centers opening with the Hotels?
Our Hotel Fitness Centers will remain temporarily closed.
Q: Does Tropicana Evansville offer Valet Services and Scooter Rentals?
Valet and Scooter Rental will remain temporarily closed until further notice.
Q: Can conferences, meetings and parties be scheduled at Tropicana Evansville?
Yes. Please contact our Convention Services Department for information at 812-433-4332.
Q: Where do we enter the Casino?
The Tropicana Casino Main Entrance will be the only entrance open. This entrance is located at the end of the Casino closest to the Tropicana Hotel.
Q: When will Bus Tour Groups begin?
Bus groups will not restart until sometime in July, or a time that Social Distancing allows for safe travel. Watch our website for details.