TROP ADVANTAGE CLUB FAQs
WHAT IS THE LEGAL GAMBLING AGE?
Indiana’s legal gambling age is 21 and identification is required. Guests must be 21 years of age or older to enter the casino and gamble on the casino floor.
HOW DO I USE MY TROP ADVANTAGE® CARD?
Simply insert your card into the card reader of any participating slot machine. For table games, simply present your card to the dealer before play begins.
HOW DO I EARN FREE PLAY AND COMP DOLLARS?
Use your TROP ADVANTAGE® Card when playing slot games and table games.
WHEN CAN I USE MY EARNED FREE PLAY AND COMP DOLLARS?
FREE PLAY and Comp Dollars can be used on the day you earn them or you can bank them for future use.
WHERE CAN I USE MY EARNED FREE PLAY?
Table Game Players: FREE PLAY is redeemable at the TROP ADVANTAGE® CENTER with your TROP ADVANTAGE® Card and a valid ID. Slot Players: FREE PLAY is redeemable on any participating slot machine. You must have a TROP ADVANTAGE® Card and Security PIN.
Comp dollars are valid at Tropicana Evansville restaurants or any participating Tropicana Evansville retail outlet. Present your TROP ADVANTAGE® Card and valid photo ID to your server or cashier to redeem Comp dollars. Visit the TROP ADVANTAGE® CENTER for details.
HOW CAN I CHECK MY COMP DOLLAR BALANCE?
You can check your balance at either TROP ADVANTAGE® CENTER or on any participating slot machine.
HOW CAN I GET A COPY OF MY WIN/LOSS STATEMENT?
Click on “Win/Loss Statement” at the bottom of the home page for a Win/Loss Statement Request Form. Or contact our Staff Accountant at (812) 433-4518.
WHAT DETERMINES MY TROP ADVANTAGE® TIER LEVEL FOR THE YEAR?
Tier levels are awarded based on casino play.
Earning Periods are January 1, 2019 through December 31, 2019.
Benefit Periods are April 1 - March 31
HOW MANY POINTS DO I NEED TO EARN TO ACHIEVE A HIGHER TIER?
Copper: 500 Points
Gold: 5,000 Points
Platinum: 25,000 Points
Black: 100,000 Points
WHAT FORMS OF I.D. DO YOU NEED FOR A JACKPOT PAYOUT?
To collect a jackpot payout, you must present a valid government-issued photo ID such as driver’s license, passport, military ID or alien registration.
DO I HAVE TO USE MY TROP ADVANTAGE® CARD TO BE ENTERED INTO PROMOTIONS?
HOW DO I RECEIVE SPECIAL OFFERS THROUGH MAIL OR EMAIL?
The benefits of your card account extend to promotional mailings, direct mail and email offers, based on your level of play, as well as discounted or complimentary rooms. Use your card every time you play to enjoy maximum rewards.
WHAT ARE POINTS AND HOW DO THEY WORK?
Earn points by using your TROP ADVANTAGE® Card whenever you play any participating slot machine. Table game ratings begin after 15 minutes of continuous play. Trop Rewards are easy to receive and accumulate quickly!
WHAT IS A TROP ADVANTAGE® MEMBER?
A TROP ADVANTAGE® Member is a card holder. You can join the club at the TROP ADVANTAGE® CENTER on property. Club membership is FREE.