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FAQ

General Questions

  • Does Tropicana Evansville provide transportation to and from Evansville’s regional airport?

    Yes. Please contact Tropicana Evansville’s Hotel Valet to make arrangements.
  • Does Tropicana Evansville have free parking?

    Tropicana Evansville has free self-parking in an enclosed, attached garage. Valet service is available at both Tropicana Evansville and Le Merigot Hotels.
  • How do I apply for a job with Tropicana Evansville?

    Click here to go to the employment page.
  • Does Tropicana Evansville offer transportation from nearby cities?

    Contact Tropicana Evansville’s Bus Marketing Department at (812) 433-4060, for motor coach charters, package offers, day trips and overnight stays, Monday through Friday, 8:00 am – 5:00 pm (CT)
  • Does Tropicana Evansville provide scooters or wheelchairs?

    Scooter rental is available. Fees: $15 for up to 4 hours. 24-hour rental is $30. TROP ADVANTAGE® card balances may be used toward rental fees. Please inquire at the Tropicana Evansville Hotel Registration Desk. Tropicana Evansville does not provide wheelchairs.
  • Does Tropicana Evansville Hotel offer room accommodations for the physically challenged?

    The Tropicana Evansville Hotel has twelve handicapped-friendly hotel rooms.
  • Does Tropicana Evansville have meeting facilities?

    Our Executive Conference Center boasts over 7,800 square-feet of meeting space. Whether it’s an intimate group of 10 or a large meeting of 300, you’ll enjoy state-of-the-art facilities and our warm and friendly staff to help with everything. Our planning experts will work with you to create a completely customized event. To schedule an appointment please call the Catering Director, at (812) 433-4332. Can the hotel accommodate wedding receptions? Yes. Tropicana Evansville’s expert staff will work with you to create a completely customized event. To schedule an appointment please call the Catering Director, at (812) 433-4332.
  • Does Tropicana Evansville offer smoke-free areas?

    All public spaces of the Tropicana Evansville complex are non-smoking. Smoking is limited to designated areas of the Casino and designated Hotel Rooms (must be 21 years of age).
  • Does Tropicana Evansville serve alcoholic beverages?

    Full bar service is available at two restaurant and three casino bar locations.
  • Is there a cover charge to enter the Casino?

    There is no cover charge to enter the Casino. However, you must have a valid I.D. and must be 21 years of age.
  • What are Tropicana Evansville’s hours of operation?

    The casino and hotels are open 24 hours a day, 365 days a year. Any changes to this schedule will be publicly posted in advance. The restaurants, lounges and gift shop maintain separate hours. Please refer to the website for hours of operation.
  • What is Tropicana Evansville’s address?

    TROPICANA EVANSVILLE

    421 NW Riverside Drive

    Evansville, Indiana 47708

  • Who should be contacted for media interviews?

    Please contact Tropicana Evansville’s Director of Marketing at (812) 433-4069.
  • Does Tropicana Evansville have a restaurant?

    Tropicana Evansville has four restaurants ranging from gourmet to casual. Find the food to fit your mood at Tropicana Evansville. Please refer to the website for restaurant details.
  • Is there a golf course close to Tropicana Evansville?

    • Helfrich Golf Course – 2.9 Miles
    • Fendrich Golf Course – 4.9 Miles
    • Victoria National Golf – 17.5 Miles

 

Gaming Questions

  • What is the legal gambling age?

    Indiana’s legal gambling age is 21 and identification is required.
  • How do I use my TROP ADVANTAGE® Card?

    Simply insert your card into the card reader of any participating slot machine. For table games, simply present your card to the dealer before play begins.
  • How do I earn FREE PLAY and Comp Dollars?

    Use your TROP ADVANTAGE® Card when playing slot games and table games.
  • When can I use my earned FREE PLAY and Comp Dollars?

    FREE PLAY and Comp Dollars can be used on the day you earn them or you can bank them for future use.
  • Where can I use my earned FREE PLAY?

    Table Game Players: FREE PLAY is redeemable at the TROP ADVANTAGE® CENTER with your TROP ADVANTAGE® Card  and a valid ID. Slot Players: FREE PLAY is redeemable on any participating slot machine. You must have a TROP ADVANTAGE® Card and Security PIN.
  • Where can I use my Comp Dollars?

    Comp dollars are valid at Tropicana Evansville restaurants or any participating Tropicana Evansville retail outlet. Present your TROP ADVANTAGE® Card and valid photo ID to your server or cashier to redeem Comp dollars.  Visit the TROP ADVANTAGE® CENTER for details.

    How can I check my Comp Dollar balance?

    You can check your balance at either TROP ADVANTAGE® CENTER or on any participating slot machine.

  • How can I get a copy of my Win/Loss Statement?

    Click on “Win/Loss Statement” at the bottom of the home page for a Win/Loss Statement Request Form. Or contact our Staff Accountant at (812) 433-4518.
  • What determines my TROP ADVANTAGE® tier level for the year?

    Tier levels are awarded based on casino play.

    Earning Periods are January 1, 2018 through December 31, 2018.

    Benefit Periods are February 1, 2018 through March 31, 2019

  • How many points do I need to earn to achieve a higher tier?

    1. Copper: 500 Points
    2. Gold: 5,000 Points
    3. Platinum: 25,000 Points
    4. Black: 100,000 Points
  • What forms of ID do you need for a jackpot payout?

    To collect a jackpot payout, you must present a valid government-issued photo ID such as driver’s license, passport, military ID or alien registration.
  • Do I have to use my TROP ADVANTAGE® Card to be entered into promotions?

    Yes.
  • How do I receive special offers through mail or email?

    The benefits of your card account extend to promotional mailings, direct mail and email offers, based on your level of play, as well as discounted or complimentary rooms. Use your card every time you play to enjoy maximum rewards.
  • What are points and how do they work?

    Earn points by using your TROP ADVANTAGE® Card whenever you play any participating slot machine. Table game ratings begin after 15 minutes of continuous play. Trop Rewards are easy to receive and accumulate quickly!
  • What is a TROP ADVANTAGE® Member?

    A TROP ADVANTAGE® Member is a card holder. You can join the club at the TROP ADVANTAGE® CENTER on property. Club membership is FREE.

 

Hotel Questions

  • Do the hotel rooms have:

    • Alarm clocks? Clock radios with alarms are located in each guest room. Additional wake-up service is available through the hotel operator.
    • Cable TV? Yes. Stations include: ABC, CBS, NBC, CNN, ESPN, FOX, PBS, weather, cooking, travel, sports and many more including pay-per-view movies.
    • Coffee pots? Yes.
    • Roll-away beds? Yes. These are free for use upon request with limited availability.
    • Hairdryers? Yes.
    • Irons and ironing boards? Yes.
    • Refrigerators? Yes. These are free for use upon request with limited availability.
    • Laundry facilities? Please contact the Hotel Front Desk for off-site dry cleaning and laundry services.
    • Microwaves? Available only in Suites.
    • Safes? Safe deposit boxes are available at the front desk. Suites are furnished with safes.
    • TDD/TTY devices? Yes.
    • VCR/video game hook ups? No.
    • Wheelchair accessible rooms? Yes. Limited number.
    • In-room internet access? Yes.
    • Baby Cribs? Yes. These are free for use upon request with limited availability.
  • How old do you have to be to check in to your hotels?

    You must be at least 21 years old to check-in and stay at the either the Tropicana Evansville Hotel or Le Merigot Hotel.
  • What is your cancellation policy?

    In order to receive a full refund, we require room cancellation by 6PM on the scheduled arrival date.
  • Do you allow pets in the hotels?

    The Tropicana Evansville Hotel allows pets to stay in rooms with a $100 Pet Deposit. The Pet Deposit on a credit card will be required and refunded if no damages occur. Le Merigot does not allow pets.
  • How do I send or receive a fax at your hotels?

    Ask for assistance at the Hotel Front Desk.
  • How many guests do you allow per room?

    King rooms sleep 3 persons with one King bed and one rollaway bed.

    Queen rooms sleep 4 persons with two queen beds.

    Standard Suite sleeps 2 persons.

    Presidential Suite sleeps 2 persons.

  • What time is check-in and check-out?

    Check-In is at 4 pm CST

    Check-Out is at 11 am CST

  • Can I pre-arrange to have flowers or a gift sent to a guest prior to their arrival?

    Yes. Please contact Guest Services to arrange an amenities request with 48 hours notice.
  • Do your hotels offer room service?

    Tropicana Evansville Hotel and Le Merigot provide limited room service for our guests.
  • How many rooms and suites do your hotels have? Do your hotels have suites?

    Tropicana Evansville Hotel – 243 Standard Rooms and 10 Suites.

    Le Merigot Hotel – 95 Standard Rooms and 5 Suites.