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Temporary Closure Notice

 

Eldorado Resorts announced that it will close Tropicana Casino Evansville to comply with the Indiana Gaming Commission (IGC) order to limit/prohibit mass gatherings in the state of Indiana.

While there have been no reported cases of COVID-19 at the property, the Company closed Tropicana Casino Evansville to the public at 6AM CST on Monday, March 16, 2020.

The Company is continuing to monitor developments related to COVID-19 and reinforcing our policies as necessary.

 

FAQ

 

Q: When are you re-opening?

A: Tropicana Evansville Casino, property hotels and restaurants will be temporarily closed, effective March 16 and until further notice, to comply with the Indiana Gaming Commission.

 

Q: Where can I go to get current property information?

A: Your best resource is www.TropEvansville.com.

 

Q: Will Security remain on property?

A: Yes. Our Security Department will continue to monitor our property 24/7.

 

Q: When will William Hill Sports Book open?

A: William Hill Sports Book is part of the casino footprint and will reopen with the casino.

 

Q: Will my Free Play and Comp Offers be valid when you reopen?

A: Your Free Play and COMP offers are valid only during the dates noted on offers. If offers expire during the closure, offer dates will not be extended.

 

Q: What’s going to happen with events and promotions that were scheduled during the closure?

A: Some events and promotions will be extended or rescheduled. Watch your direct mail, email and social media for information. Some events that were scheduled during the closure are cancelled and will not be rescheduled.

 

Q: During the closure, how can I obtain a Win/Loss Statement?

A: If you need a Win/Loss Statement, you may access the information through www.MyTropAccess.com

 

Q: Will my reinvestment level be impacted by the closure?

A: Your reinvestment level will not be impacted.

 

Q: Are your hotels open during the closure?

A: The Tropicana Evansville Hotel and Le Merigot Hotel are closed through the duration of the casino closure. We apologize for the disruption.

 

Q: Can conferences, meetings or parties be scheduled during the closure?

A: No new meetings may be scheduled during the closure. Contact Convention Services for information regarding future dates.

 

Q: Will Bus Tour Groups be cancelled?

A: Yes. Bus groups are cancelled until the casino re-opens.

 

Q: Will there be any tier downgrades while your property is closed?

A: No, there will not be any tier downgrades while our property is closed. 

 

Q: Will my comp dollars expire while the casino is closed?

A: No, comp dollars will not expire during the closure of the property. 

 

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